The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue.
This made it hard to interact with them in my normal good natured way. Pros: "Check-in was fast and efficient in Boston.
Crew was friendly with good service. If they're giving this little legroom they shouldn't allow seats to recline.
Pros: "Nothing, their attitude showed no interest in helping me and my mother going back to the US. Pros: "Crew entertainment food. Missed connection in Madrid. Waiting 4 hours for next flight.
Pros: "Always great service on Iberia. Thanks for the blankets, though! Pros: "I enjoyed the food and entertainment" Cons: "We were delayed so I had to run to my connecting flight.
Got on, bags stayed in Madrid. Pros: "The senior flight attendant was responsive. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat! During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight.
He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act.
Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. She yelled so loud she attracted the attention of all the passengers around.
I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience. Pros: "The crew were friendly and helpful.
I wish the staff had brought water around more. Pros: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch. Cons: "We were re-booked for a flight a day later without any apparent reason and were forced to stay a day in Madrid.
I lost a day of work and my kids lost a day of school. Pros: "Nothing" Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours the last two hours of which we did not receive any updates.
The flight was originally scheduled to leave at At am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am.
At the time, I thought 7 hours was strange and I'd assume the crew would need more like hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am what the agent suggested , there seemed no point in leaving.
We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?
We finally board for what we think is finally a am take off. No - now two new issues - 1, the co pilot is late LATE? In the end, we took off around am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again. Cons: "We took the red eye and there were children that would not stop screaming and crying.
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